Terms And Conditions

Terms and Conditions

Last Updated: July 2026

Welcome to Shoptorshi Electronics. These Terms and Conditions govern your access to and use of shoptorshielectronics.com, including all purchases, services, content, and features available through the website.

By visiting our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.

1. General Conditions

Shoptorshi Electronics reserves the right to refuse service, cancel an order, restrict account access, or suspend website use when fraudulent, abusive, unlawful, or suspicious activity is detected.

You may not use this website for any illegal or unauthorised purpose or attempt to damage, disrupt, copy, misuse, or gain unauthorised access to the website, its server, customer information, or related systems.

2. Product Information

We aim to provide accurate product descriptions, specifications, images, features, colours, dimensions, prices, and availability information.

However:

  • Product colours may appear slightly different depending on the device or screen.
  • Product images may be used for illustration purposes.
  • Specifications may be updated by the manufacturer without prior notice.
  • Packaging, accessories, model versions, or designs may vary depending on availability.
  • Customers should review the product details carefully before placing an order.

For confirmation of any important specification, customers may contact our support team before purchasing.

3. Product Availability

All products are subject to availability. Adding a product to the shopping cart does not guarantee that the item will remain available until the order is confirmed.

If an ordered product becomes unavailable, we may:

  • Offer an alternative product;
  • Inform the customer about the expected availability date;
  • Cancel the unavailable item; or
  • Process a refund for any advance payment made for that item.

4. Pricing

All prices displayed on the website are shown in Bangladeshi Taka (BDT) unless stated otherwise.

We make every reasonable effort to ensure that prices are accurate. However, technical errors, typing mistakes, system issues, or supplier price changes may occasionally result in incorrect pricing.

If an incorrect price is identified after an order is placed, we may contact the customer to confirm the order at the correct price or cancel the order. Any eligible advance payment will be refunded according to the applicable refund process.

5. Orders and Order Confirmation

An order placed through the website is considered a purchase request. The order becomes confirmed after verification by Shoptorshi Electronics.

We may contact the customer through phone, SMS, email, or another provided communication method to verify:

  • Customer information;
  • Delivery address;
  • Product selection;
  • Payment details;
  • Product availability; and
  • Other necessary order information.

We reserve the right to cancel an order due to incorrect information, product unavailability, pricing errors, unsuccessful customer verification, suspected fraud, or circumstances beyond our control.

6. Customer Information

Customers must provide accurate and complete information, including their name, phone number, email address, billing address, and delivery address.

Shoptorshi Electronics will not be responsible for delivery delays, failed deliveries, or additional costs caused by incorrect, incomplete, or outdated customer information.

7. Payment

Available payment methods may include:

  • Cash on Delivery;
  • Mobile financial services;
  • Debit or credit cards;
  • Bank transfer;
  • EMI facilities on eligible products; or
  • Other payment methods displayed during checkout.

Payment options may vary depending on the product, order value, customer location, and promotional campaign.

Customers must not use an unauthorised, stolen, fraudulent, or invalid payment method.

8. Delivery

Delivery times may vary depending on product availability, delivery location, weather, public holidays, courier operations, transportation conditions, and other circumstances.

An estimated delivery period does not represent a guaranteed delivery date. Shoptorshi Electronics will make reasonable efforts to deliver orders within the estimated timeframe.

Customers must provide a reachable phone number and accurate delivery address. Additional delivery charges may apply for remote locations, repeated delivery attempts, changes of address, or special delivery arrangements.

9. Receiving and Inspecting Products

Customers or their authorised representatives should check the following when receiving an order:

  • Product model;
  • Quantity;
  • Packaging condition;
  • Visible physical damage;
  • Included accessories; and
  • Delivery documents.

Any visible damage, missing item, incorrect product, or packaging issue should be reported immediately to the delivery representative and Shoptorshi Electronics.

Customers are encouraged to record an unboxing video, particularly for high-value electronics and home appliances. The video should begin before opening the sealed package and clearly show the shipping label, packaging, product, and accessories.

10. Installation

Some electronic products and home appliances may require professional installation by the manufacturer, distributor, or authorised service provider.

Customers should not install, open, repair, modify, or operate a product in a manner that conflicts with the manufacturer’s instructions. Damage caused by unauthorised installation, repair, electrical issues, misuse, or improper handling may not be covered by warranty.

Installation charges, accessories, electrical work, stands, brackets, pipes, wiring, transportation, or additional materials may not be included unless clearly mentioned in the product description or offer.

11. Order Cancellation

Customers may request an order cancellation before the product is dispatched. Once an order has been dispatched, cancellation may not be possible or additional delivery and return charges may apply.

Shoptorshi Electronics may cancel an order due to:

  • Product unavailability;
  • Incorrect pricing or product information;
  • Failed payment;
  • Incomplete customer verification;
  • Fraudulent or suspicious activity;
  • Delivery limitations; or
  • Circumstances beyond reasonable control.

12. Returns and Exchanges

Returns or exchanges are subject to our applicable Return and Refund Policy.

A product may be eligible for return or exchange when:

  • An incorrect product was delivered;
  • The product was damaged before delivery;
  • An item or accessory was missing from the package; or
  • The product meets another condition stated in our Return and Refund Policy.

A returned product should generally remain unused and include its original packaging, accessories, manuals, warranty documents, invoice, and promotional items.

Change-of-mind returns may not be accepted for certain electronics, opened products, installed appliances, activated devices, hygiene-sensitive items, or products affected by customer handling.

13. Refunds

Approved refunds will be processed through an appropriate payment method. Processing time may vary depending on the original payment channel, bank, card issuer, mobile financial service provider, or payment gateway.

Delivery charges, installation charges, payment processing fees, or other service charges may be non-refundable unless the return resulted from an error by Shoptorshi Electronics.

14. Warranty

Warranty coverage depends on the product, brand, manufacturer, distributor, and warranty type mentioned on the product page, invoice, warranty card, or packaging.

Warranty service may be provided by the manufacturer, authorised distributor, service centre, or Shoptorshi Electronics, depending on the applicable warranty terms.

Warranty may not cover damage caused by:

  • Accidents or physical impact;
  • Water, moisture, fire, or corrosion;
  • Electrical voltage fluctuations;
  • Improper installation or operation;
  • Unauthorised repair or modification;
  • Misuse, negligence, or abnormal use;
  • Broken seals or removed serial numbers;
  • Consumable parts and accessories; or
  • Normal wear and tear.

Customers may need to present the original invoice, warranty card, product serial number, and other supporting documents to claim warranty service.

15. Promotional Offers

Discounts, vouchers, free gifts, cashback, bundle offers, and promotional prices may be subject to separate conditions.

Promotional offers:

  • May be available for a limited period;
  • May apply only to selected products;
  • May not be combined with another offer;
  • May depend on stock availability; and
  • May be modified or withdrawn when reasonably necessary.

Free or promotional items may not be separately returnable, exchangeable, or refundable.

16. User Accounts

Customers are responsible for protecting their account credentials and all activities conducted through their accounts.

You must inform us promptly if you suspect unauthorised access or use of your account. We may suspend or terminate accounts associated with false information, fraudulent orders, abusive conduct, or website misuse.

17. Reviews and User Content

Customers may submit reviews, comments, questions, or other content where permitted.

Submitted content must not be:

  • False or misleading;
  • Abusive, threatening, or defamatory;
  • Obscene or unlawful;
  • Infringing on another party’s rights;
  • Promotional spam; or
  • Unrelated to the relevant product or service.

We reserve the right to moderate, reject, or remove inappropriate content.

18. Intellectual Property

The website’s name, logo, graphics, design, text, photographs, videos, product presentations, and other original content belong to Shoptorshi Electronics or their respective owners.

Content may not be copied, reproduced, distributed, republished, commercially exploited, or modified without prior written permission.

Brand names, trademarks, and product images belonging to manufacturers or suppliers remain the property of their respective owners.

19. Third-Party Services

The website may use or link to third-party payment gateways, courier companies, service centres, manufacturers, social media platforms, or external websites.

Shoptorshi Electronics is not responsible for the independent content, availability, security, policies, or actions of third-party platforms. Customers should review the applicable terms of those third parties.

20. Limitation of Liability

To the extent permitted by applicable law, Shoptorshi Electronics will not be liable for indirect, incidental, or consequential losses arising from:

  • Website interruptions;
  • Third-party service failures;
  • Courier delays;
  • Customer misuse of a product;
  • Unauthorised repair or installation;
  • Incorrect information provided by the customer; or
  • Events beyond our reasonable control.

Nothing in these Terms and Conditions limits any customer rights that cannot legally be excluded.

21. Privacy

Personal information collected through the website will be handled according to our Privacy Policy. By using the website, customers consent to the collection and use of information necessary for order processing, delivery, customer support, fraud prevention, and service improvement.

22. Changes to the Terms

Shoptorshi Electronics may update these Terms and Conditions when necessary. Revised terms will become effective after publication on the website.

Customers are encouraged to review this page periodically. Continued use of the website after an update indicates acceptance of the revised terms.

23. Governing Law

These Terms and Conditions will be governed by the applicable laws, consumer-protection requirements, and digital-commerce regulations of Bangladesh. The Ministry of Commerce’s Digital Commerce Operation Guidelines 2021 remain published through official government sources.

24. Contact Us

For questions about these Terms and Conditions, products, orders, delivery, returns, or warranty services, please contact Shoptorshi Electronics through the contact information available on our website or official Facebook page.