Return & Refund Policy

Last Updated: July 2026

At Shoptorshi Electronics, we are committed to supplying genuine electronics and home appliances with reliable customer support. Please read this Return & Refund Policy carefully before placing an order through our website.

By purchasing from Shoptorshi Electronics, you agree to the conditions described below.

1. Eligibility for Return or Exchange

A product may be eligible for return, replacement, or exchange when:

The delivered product is different from the product ordered.
The wrong model, colour, capacity, or quantity was delivered.
The product was damaged before or during delivery.
An essential accessory or component is missing from the sealed package.
The product is found to be defective upon first inspection or initial authorised installation.
The product does not match the description or specifications confirmed on the invoice.

All requests are subject to inspection and verification by Shoptorshi Electronics, the authorised distributor, manufacturer, or service centre.

2. Return Request Period

Customers should report:

Visible damage, incorrect products, or missing items within 24 hours of delivery.
Technical defects discovered during initial use within 7 calendar days of delivery.

Requests submitted after the applicable period may be handled under the product’s warranty policy rather than this Return & Refund Policy.

Reporting an issue within the stated period does not automatically guarantee a refund or replacement. The product must first be inspected and approved.

3. Conditions for Returning a Product

To qualify for a return or exchange, the product should include:

Original packaging and product box;
Original invoice or proof of purchase;
Warranty card and manuals;
All accessories, cables, remotes, stands, and attachments;
Free gifts or promotional items supplied with the order;
Product labels, seals, and serial numbers; and
Any other items included in the original package.

The product must not have been intentionally damaged, modified, misused, repaired, or installed by an unauthorised person.

4. Product Inspection at Delivery

Customers or their authorised representatives should carefully inspect the following before accepting delivery:

Product model and quantity;
Packaging condition;
Visible physical damage;
Product colour or capacity;
Included accessories; and
Invoice information.

When open-box inspection is available, customers should complete the inspection in the presence of the delivery representative.

Customers are strongly encouraged to record a continuous unboxing video showing:

The shipping label;
The unopened package;
The opening process;
The product condition; and
All included accessories.

An unboxing video may be required when verifying claims involving physical damage, incorrect products, or missing items.

5. Electronics and Home Appliance Installation

Televisions, air conditioners, refrigerators, washing machines, and other large appliances may require installation or inspection by the manufacturer’s authorised service team.

Customers should not personally install, open, repair, modify, or test an appliance in a way that conflicts with the manufacturer’s instructions.

Damage caused by unauthorised installation, unsuitable electrical connections, incorrect voltage, improper handling, or customer negligence will not normally qualify for return or refund.

Installation charges, transportation costs, additional materials, pipes, brackets, wiring, stands, or accessories may not be refundable unless the issue resulted directly from an error by Shoptorshi Electronics.

6. Defective Products

When a product is reported as defective, it may be inspected by:

Shoptorshi Electronics;
The authorised distributor;
The manufacturer;
An authorised technician; or
An authorised service centre.

Depending on the inspection result, the product may be:

Repaired under warranty;
Replaced with the same model;
Exchanged for an equivalent product;
Replaced with another model after price adjustment; or
Approved for a refund.

A replacement or refund will not be provided when the inspection confirms that the product is functioning according to the manufacturer’s specifications.

7. Products That Cannot Normally Be Returned

A return, exchange, or refund may not be accepted for:

Products damaged after delivery through accident or negligence;
Products with scratches, dents, broken parts, or physical damage caused by the customer;
Products damaged by water, moisture, fire, insects, dust, corrosion, or extreme heat;
Damage caused by voltage fluctuations, faulty wiring, or improper electrical connections;
Products installed, opened, modified, or repaired by unauthorised persons;
Products with removed, altered, or damaged serial numbers or warranty seals;
Products without their original box, accessories, invoice, or warranty documents;
Products purchased under clearance, display, open-box, or special-sale conditions where disclosed before purchase;
Products ordered according to customised specifications;
Used accessories, consumable parts, filters, batteries, remotes, cables, or similar items unless defective at delivery;
Free gifts and promotional items separately from the main product; and
Products returned only because the customer changed their mind, selected the wrong model, or no longer requires the product.

This restriction will not affect any non-excludable rights available to customers under applicable law.

8. Change-of-Mind Returns

Customers are requested to check the product model, specifications, dimensions, capacity, voltage requirements, and installation conditions before confirming an order.

Shoptorshi Electronics does not normally accept returns merely because:

The customer changed their mind;
The product is no longer needed;
The wrong size or capacity was selected by the customer;
The product does not fit the customer’s available space;
The customer found a different price elsewhere; or
The customer expected a feature that was not included in the confirmed specifications.

An unopened product may occasionally be accepted for exchange at our discretion. Delivery charges, payment gateway fees, restocking costs, and price differences may apply.

9. Order Cancellation

Customers may request cancellation before an order is dispatched.

After dispatch, the order may not be cancelled, or the customer may be required to pay delivery and return transportation charges.

Shoptorshi Electronics may cancel an order due to:

Product unavailability;
Incorrect product information or pricing;
Failed or incomplete payment;
Unsuccessful customer verification;
Delivery restrictions;
Suspected fraudulent activity; or
Circumstances beyond our reasonable control.

When Shoptorshi Electronics cancels a prepaid order, the eligible amount will be refunded through an appropriate payment method.

10. Refund Approval

A refund may be approved when:

A prepaid product cannot be supplied;
A replacement product is unavailable;
The wrong product was delivered and cannot be replaced;
A verified defective product cannot be repaired or replaced;
An order was cancelled by Shoptorshi Electronics after payment; or
A refund is otherwise required under applicable law.

Refunds will only be processed after the returned product and all related items have been received, inspected, and approved.

11. Refund Method and Processing Time

Approved refunds will normally be issued through:

The original payment method;
Bank transfer;
Mobile financial service; or
Another method agreed upon with the customer.

Refund processing time may vary depending on the bank, card issuer, mobile financial service provider, payment gateway, and internal verification process.

Shoptorshi Electronics will process approved refunds within the applicable legal timeframe. Additional time taken by a bank or payment provider to credit the amount is outside our direct control.

12. Delivery and Service Charges

Original delivery charges may be non-refundable when:

The correct product was successfully delivered;
The customer refuses delivery without an eligible reason;
The customer provided an incorrect or incomplete address;
The customer was unavailable after reasonable delivery attempts; or
The return resulted from a change of mind or customer error.

When a return occurs because Shoptorshi Electronics delivered an incorrect, damaged, or verified defective product, reasonable return delivery costs may be covered by us.

Installation, inspection, payment processing, transportation, and other completed service charges may be deducted from the refundable amount where legally permitted.

13. Replacement Products

An approved replacement will generally be provided with the same model, colour, and specifications, subject to availability.

When the same product is unavailable, the customer may choose:

An equivalent available product;
A higher-priced product by paying the difference;
A lower-priced product with an adjustment of the remaining balance; or
A refund, where applicable.

The replacement product’s warranty will follow the applicable manufacturer or distributor warranty terms.

14. Promotional and Bundle Products

When a product was purchased as part of a bundle, campaign, discount, cashback, or free-gift offer:

All products and promotional items may need to be returned together.
The value of missing or used promotional items may be deducted from the refund.
Free gifts cannot normally be exchanged or refunded separately.
Partial returns may affect the original discount or campaign price.

15. Warranty Claims After the Return Period

After the return period has ended, technical problems will generally be handled under the applicable manufacturer, distributor, or seller warranty.

Warranty service may include inspection, repair, replacement of parts, or product replacement, depending on the warranty provider’s terms.

A warranty claim does not automatically entitle the customer to an immediate refund.

16. How to Submit a Return Request

To request a return, exchange, or refund, contact Shoptorshi Electronics through the official contact details available on our website or Facebook page and provide:

Customer’s name and phone number;
Order or invoice number;
Product name and model;
Date of delivery;
Clear explanation of the issue;
Photographs or videos showing the problem; and
Unboxing video, where applicable.

Customers should not send a product back without receiving return instructions or approval from our support team.

17. Abuse of the Return Policy

Shoptorshi Electronics reserves the right to reject requests involving:

Fraudulent or false claims;
Repeated unreasonable return requests;
Product swapping or serial-number mismatch;
Deliberate product damage;
Missing accessories or components;
Misuse of promotional offers; or
Other attempts to abuse the return process.

Accounts associated with fraudulent activities may be restricted or suspended.

18. Policy Updates

Shoptorshi Electronics may revise this Return & Refund Policy when necessary. Updated terms will become effective after publication on the website.

The policy applicable on the date of purchase will generally govern the relevant order, subject to mandatory legal requirements.

19. Contact Us

For assistance with a return, replacement, refund, warranty claim, or damaged delivery, please contact Shoptorshi Electronics through the official customer-support information available on:

Website: shoptorshielectronics.com
Facebook: Shoptorshi Electronics

Return & Refund Policy